Privacy Policy

Chasing Sunrise Wellbeing is committed to protecting your privacy and handling your personal information responsibly. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which outline how we collect, use, disclose, and store your personal information.

Collection of Personal Information

We collect only the personal information necessary to deliver our services, which may include:

  • Name, contact details, and emergency contacts
  • Health and psychological information relevant to your counselling
  • Appointment and payment details

We collect this information directly from you when you engage with our services, such as booking appointments or subscribing to newsletters. Sensitive information (e.g., medical or counselling records) will only be collected with your explicit consent and in compliance with legal requirements.

Use of Personal Information

Your personal information will be used for:

  • Providing and managing counselling services
  • Processing bookings and payments
  • Communicating with you about services, updates, and support

We do not use your personal information for any other purpose without your consent, and it is only shared with third parties where necessary to deliver services (e.g., payment processors, referrals) or as required by law. We ensure that any third parties handling your information comply with strict confidentiality and privacy standards.

Security of Personal Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your information is stored using secure online methods to maintain confidentiality. While we strive to uphold the highest security standards, please be aware that no data transmission over the Internet can be completely guaranteed. We remain committed to protecting your information, though absolute security cannot be ensured.

Accessing and Correcting Your Personal Information

You have the right to access your personal information held by Chasing Sunrise Wellbeing. Please contact us in writing if you wish to review or correct any details. We may require identity verification before granting access.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on our website, and you are responsible for reviewing them. Continued use of our services after changes are made constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Chasing Sunrise Wellbeing
Email: megan@chasingsunrise.com.au

Terms of Use

By using the Chasing Sunrise Wellbeing website or engaging in our services, you agree to the following Terms and Conditions. Please read these terms carefully before using our services or purchasing any products.

Service Overview

Chasing Sunrise Wellbeing provides counselling services, wellbeing workshops, and digital resources. The content on this website is for informational purposes only and is not intended to replace professional advice tailored to individual circumstances.

Eligibility

To use our services, including booking counselling sessions or purchasing digital products, you must be 18 years or older. If you are under 18, you may access our services with guardian consent, or if assessed as a mature minor, capable of giving informed consent to counselling.

Digital Products and Services

Currently, Chasing Sunrise Wellbeing does not offer any digital products for sale. Any future digital products will be for personal use only and subject to the terms provided at the time of purchase.

This ensures the terms are ready if you offer digital products in the future but keeps it clear for now that none are available.

Refunds and Cancellations

Cancellations for counselling services must be made at least 24 hours in advance to avoid charges. Refunds are not provided unless required by Australian Consumer Law.

Intellectual Property

All content on the Chasing Sunrise Wellbeing website, including any articles and resources, is the intellectual property of Chasing Sunrise Wellbeing. Without written permission, you may not reproduce, distribute, or exploit this content.

Security and Confidentiality

We make every effort to ensure that your personal information is secure. All counselling sessions are conducted in a confidential and secure environment, whether in-person or online. Strict measures are in place to maintain privacy and protect the confidentiality of all client interactions. In accordance with Australian law, we may disclose information if required by law or if there are safety concerns.

Financial Obligations

You agree to provide accurate payment information and ensure all charges are honoured by your financial institution. If a payment fails, you are responsible for the amount due and any fees incurred. Unpaid balances may be referred to a collection agency.

Limitation of Liability

Chasing Sunrise Wellbeing is not liable for any direct or indirect loss arising from your use of the website, counselling services, or online resources. This includes, but is not limited to, interruptions in service, data breaches, or inaccuracies in content.

Amendments to Terms

We reserve the right to amend these Terms of Service at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated terms.

Governing Law

The laws of New South Wales, Australia, govern these Terms of Service. Any disputes arising from these terms or the use of our services will be subject to the jurisdiction of the courts of New South Wales.

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